Shipping & Returns

Shipping Policy

INTERNATIONAL SHIPPING

All products are handmade items , orders will be send out in 7-14days once we receive the order . 

Due to the current health emergency, delivery and return services may be delayed. If you have any doubts, our customer care is available to answer any type of questions now more than ever. We apologize for the inconvenience, we are working for you!

 

Custom Taxes

The customer is responsible for the payment of customs taxes and the amount is calculated according to the law applicable in the country where goods are sent.

We don’t know the amount of customs taxes that will be communicated to you by the carrier after the goods have reached their destination.

In the event that the taxes are not paid and the shipment is refused or abandoned as a result, the shipment expenses and the customs taxes will be deduced from the total amount of the order and only the difference will be reimbursed.

한국배송 

주문 후 2일 이내 발송되며, 평일기준 4일 이내에 받아보실 수 있습니다.(도서산간지역은 조금 더 시간이 걸릴 수 있습니다.) 

도서 산간 지역은 별도의 배송비 , 반품비가 추가될 수 있습니다 , 

모니터에 따라 제품의 색상이 다르게 보일 수 있습니다 . 

금속 제품을 알레르기 방지 써지컬을 사용하지만 , 민감하신 분은 주의하시길 바랍니다 . 

모든 제품은 핸드메이드 제픔이므로 미세한 오차가 발생할 수 있습니다 . 

​주문이 완료된 경우에도 재고 부족 등으로 취소 될 수 있습니다 . 

Return & Exchange Policy

Right to withdrawal

If you are not satisfied with your order, you may exercise the right of withdrawal within 7 days from the date you receive the consignment (the days are calculated from the proven date of delivery). The products must be returned undamaged and with the warranty band still attached to each garment.

Covid-19 health emergency

Due to the current health emergency, we have extended the return period to 45 days. So, take all the time you need to decide! If you have any doubts, our customer care is available to answer any type of question, now more than ever.

Return an item

Send us a return request by email to INNOCENTFLOWER@NAVER.COM  . You will receive a feedback in 1-2 working days and the instructions and or assistance to proceed with the return.

The shipping cost of the return must be paid by the customer.

The responsibility of the package delivery is held upon the customer.

 

Dispatch method and costs

Once we have received the returned products, we will evaluate their condition, reprocess them and proceed with closing your request. You will be constantly updated by email and you can follow the progress of your request at any time in your reserved area.

Remember that INNOCENT FLOWER COLLECTION will not change the products, only refund the cost of the returned items.

The full refund for the products will be made within 30 days at latest from the date the returns have been received.

For further information regarding how to apply for a return, you can check our legal area.

반품 / ​교환

상품 하자 , 업체측 오배송을 제외한 사이즈/색상교환 등 단순 변심에 의한 반품 몇 교환일 경우 고객부담 왕복 택배비가 발생합니다 .

결제완료 직후 취소는 마이페이지에서 주문 취소 가능 합니다 . 

사용하지 않은 제품에 한해 7일 내에 반품/교환 가능하며 때 발생하는 택배비의 경우 제품에 문제가 없을 시 고객부담으로 합니다 . 

​반품/교환의 경우 처음과 같은 상태여야 합니다 .